Grievance redressal | Lumi Hospital

01Who to contact#

Grievance Officer

[to be provided by the hospital]

grievance@lumihospital.in
[to be provided by the hospital]
[to be provided by the hospital]

Handles complaints about care, services, billing and this website. Published under rule 5(9) of the IT (SPDI) Rules, 2011, and the Charter of Patients' Rights.

Data Protection Officer

[to be provided by the hospital]

privacy@lumihospital.in
[to be provided by the hospital]

Answers questions about how we process your personal data. Published under Rule 9 of the DPDP Rules, 2025.

02Response times#

Acknowledgement with a reference number: Within 2 working days
Complaint about care or service: written outcome: Within 15 days
Copies of medical records: 24 hours while admitted · 72 hours after discharge
Data request (access, correction, erasure, withdrawal, nomination): Usually within 30 days, and always within 90 days
Personal data breach affecting you: We tell you without delay

The DPDP Rules allow up to 90 days for data requests. The Charter of Patients' Rights requires a written outcome to complaints within 15 days. We aim to do better than both.

03Make a request#

What would you like to do? *

Access my dataA summary of the personal data we hold and who we've shared it with Correct or updateFix inaccurate, incomplete or outdated details Erase my dataDelete data we no longer need (legally required records are kept) Withdraw consentStop a use you agreed to, such as reminders or messages Nominate someoneWho may act for you if you die or become unable to Make a complaintAbout your care, our staff, billing, privacy or this website

Your full name *

Mobile *

Email (optional)

You are making this request as

Patient ID / UHID (if known)

Date of visit (if relevant)

Details of your request * Say what data or which visit this is about and what you'd like us to do. Please don't include ID numbers or attach documents. We'll verify you separately.

How should we reply?

Nothing is stored on this website. Your request opens in your own WhatsApp or email app. You can also write directly to grievance@lumihospital.in.

04How we verify you#

To protect your privacy, we confirm who you are before sharing or changing any data. We may call you back on the mobile number in our records, or ask you to visit the front desk with photo ID.

If you are acting for someone else, as a parent, guardian, nominee or representative, we will also ask for proof of that authority.

We may decline a request if we can't verify your identity, or if the law requires us to keep the record. For example, medical records have to be kept for a minimum period. If we decline, we will tell you why in writing.

05If you're not satisfied#

Data Protection Board of India
For data-protection grievances not resolved by us (DPDP Act, s.13(3)).
meity.gov.in
KPME grievance redressal
District-level grievance redressal committees under the Karnataka Private Medical Establishments Act, 2007 (as amended in 2017).
Consumer Commission
National Consumer Helpline 1915, or file online through e-Daakhil.
edaakhil.nic.in
Karnataka Medical Council
For concerns about a doctor's professional conduct.

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Tell us. We'll fix it.

01Who to contact#

[to be provided by the hospital]

[to be provided by the hospital]

02Response times#

03Make a request#

04How we verify you#

05If you're not satisfied#

Data Protection Board of India

KPME grievance redressal

Consumer Commission

Karnataka Medical Council

Emergency? We're already up.