Everything you need for your visit.
Appointments, admissions, insurance, visiting hours and reports, in one calm place. If anything's unclear, a coordinator is a message away.
Before your visit
A little preparation makes the first consultation faster and far more useful. Bring the story of your health with you.
- A photo ID (Aadhaar, passport, driving licence)
- Previous prescriptions, discharge summaries and reports
- A list of every medicine you take, with doses
- Your insurance card or policy number, if you have one
- Write down your symptoms and when they started
- Note the questions you want to ask
- Arrive 15 minutes early for a first visit
- Bring someone along if you'd like support
Book in a minute
Pick a speciality or doctor online, on WhatsApp or by phone. No login needed.
Arrive, skip the queue
Your file is ready at the front desk. Pre-booked patients go straight to the doctor's floor.
One team, one plan
Specialists, lab and imaging share your records, so you're never repeating your story.
Home, not alone
Digital reports, follow-up reminders and a care coordinator you can reach on WhatsApp.
OPD & appointments
Walk-ins are welcome, but booked patients are seen first. Booking takes under a minute, with no login.
- Outpatient clinics
- Mon–Sat · 8:00 AM – 8:00 PM
- Sunday
- Sun · 9:00 AM – 1:00 PM
Admission & discharge
Whether your stay is planned or follows an emergency, one admissions team guides you from the desk to the ward, and back home again.
- 01
Admission desk
Bring your doctor's admission advice, photo ID and insurance details. We'll explain the estimate before anything else.
- 02
Insurance or deposit
For cashless stays the insurance desk starts pre-authorisation. Otherwise an advance deposit is collected.
- 03
To your room
A nurse settles you in, checks your medicines and explains the plan for the day.
- 01
Doctor's clearance
Your consultant confirms you're ready and reviews your results with you.
- 02
Summary & medicines
You receive a discharge summary, prescriptions and a follow-up date, explained in plain language.
- 03
Billing & home
The billing desk settles the final bill or insurance claim. Ask us about anything you're unsure of.
Insurance & cashless
We work with leading insurers, TPAs and government schemes. Our insurance desk handles pre-authorisation so you can focus on getting better.
- Star Health
- HDFC ERGO
- ICICI Lombard
- Niva Bupa
- Care Health
- Aditya Birla
- Bajaj Allianz
- Tata AIG
- Medi Assist (TPA)
- CGHS
- ECHS
- 01
Show your card
Share your policy card and photo ID at the insurance desk on arrival, or as soon as you can after an emergency.
- 02
Pre-authorisation
We send your doctor's plan to the insurer and keep you updated on approval.
- 03
Settlement
Approved amounts are settled directly. You pay only what the policy doesn't cover.
Don't see your insurer? Tie-ups change, so ask us on WhatsApp before your visit.
Visiting hours
Visitors help patients heal. A few simple rules keep wards calm and protect those who are most vulnerable.
- General wards
- 11:00 AM – 1:00 PM · 5:00 PM – 7:00 PM
- ICU & NICU
- One attendant at set times. Please ask the nursing station.
- Pharmacy
- 24 hours
- Emergency
- Always open
- Please keep to two visitors per patient at a time
- Wash or sanitise your hands as you enter and leave
- Postpone your visit if you have a cough, cold or fever
- Children under 12 visit only with the nurse's approval
Your reports
No more coming back just to collect a piece of paper. Reports travel to you, and to every doctor who treats you here.
Lab reports
Sent to your registered mobile number as soon as they're verified, and available at the lab counter. The lab runs 24 hours.
Imaging
CT, MRI, X-ray and ultrasound reports are shared digitally, with films or images on request at the imaging desk.
Reports are only shared with you or someone you authorise. Bring photo ID when collecting on someone's behalf.
On-site facilities
Parking
On-site parking for patients and visitors, with drop-off right at the emergency entrance.
Cafeteria
Fresh, simple meals and hot drinks for patients' families and visitors.
Wi-Fi
Free Wi-Fi in waiting areas and rooms. Ask at the front desk for access.
Pharmacy
In-house pharmacy, open 24 hours, stocked for what our doctors prescribe.
Rights & responsibilities
Good care is a partnership. Here is what you can always expect from us, and how you can help us care for you.
You have the right to
- Respectful, dignified care regardless of background or ability to pay
- Clear information about your condition, treatment options and their costs
- Give or refuse informed consent before any procedure
- Privacy and confidentiality of your medical records
- Access copies of your records and reports
- Seek a second opinion and raise a concern without fear
We ask that you
- Share complete, honest information about your health and medicines
- Follow the treatment plan you've agreed, or tell us if you can't
- Respect staff, other patients and hospital property
- Keep to visiting hours and infection-control guidance
- Settle bills or insurance formalities on time
- Tell us when something isn't right, so we can fix it
Frequently asked
Walk-ins are welcome, but booked patients are seen first. Booking takes under a minute online or on WhatsApp.
Yes. We work with major insurers and TPAs. Bring your policy card and photo ID; our insurance desk handles pre-authorisation.
A photo ID, previous prescriptions and reports, a list of current medicines and your insurance card if you have one.
Reports are sent to your registered mobile number and can be collected from the lab counter.
General wards: 11 AM – 1 PM and 5 PM – 7 PM. ICU visits are limited to one attendant at set times; please ask the nursing station.
Yes, on-site parking is available for patients and visitors, with drop-off right at the emergency entrance.